REFUND & RETURNS - Ruanglaptop

We strive to provide the highest quality digital products to our customers. Please read this Refund and Returns Policy carefully before purchasing our digital products. By making a purchase, you agree to the terms outlined in this policy.

Intangible Nature of Digital Products

Our products are entirely digital and intangible by nature. Once a digital product has been purchased and delivered, it is impossible to return it in the same way as physical goods. Therefore, we are unable to accept returns for any digital products purchased on our website.

Product Delivery

Upon successful payment, you will receive an immediate or scheduled access to your digital product. It is your responsibility to download and save the product immediately. If you encounter any issues accessing your product, please contact our info@ruanglaptop.com within 24 hours of your purchase for assistance.

Digital Product Details

All digital products are thoroughly described on the product pages, including features, specifications, system requirements, and compatibility. By making a purchase, you acknowledge that you have read and understood the product information provided.

Unintentional Purchases

We do not offer refunds for unintentional or accidental purchases. Please review your order carefully before completing the transaction.

Issues with Accessing your Product

If you experience any issues with downloading or accessing your digital product, please contact us within 24 hours of the purchase at info@ruanglaptop.com. We will make every effort to resolve your issue as promptly as possible.

Failed Delivery

If we fail to deliver the product to the email address you provided, you are entitled to request a full refund equal to the price of the undelivered product. Please contact info@ruanglaptop.com with your order details (topic & order id) and we’ll issue a refund within 24 hours. Provide a screenshot of your receipt for faster verification.

Unauthorized Use

We are not responsible for any unauthorized access to or use of your digital products once delivered. Ensure you use and store your digital purchases securely.

Policy Amendment

Ruanglaptop reserves the right to amend this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated revision date. It is your responsibility to review this policy periodically for any updates or changes.